Where to get HELP
ADVISORS
- ECF does not provide any sort of advisory service. Your department has agreed to assume this responsibility for their own students. Problems with assignments should be handled by the course instructor and tutors.
- PROBLEMS IN DEPARTMENTAL LABS
- Some departments have their own computing facilities. Some of these facilities have their own servers while others use the ECF servers to provide an environment identical to the ECF labs. Problems in departmental labs should be brought to the attention of those in the department responsible for the lab. ECF is not responsible for the equipment in these labs.
- HARDWARE PROBLEMS
- Anyone experiencing problems with ECF equipment should notify the ECF staff. The preferred method of notification is E-mail. For problems within ECF labs (SF1012, SF1013, SF1106, GB144, GB150, WB255) send E-mail to trouble@ecf. If E-mail is not available then notification can be made in person at the ECF offices in EA212. Please remember to include information about which room and which station in that room. A typical message could say
"in SF1012, the DVD drive in p36 does not work"
"the printer in WB255 is jammed".
"my home directory disk is full"
"the license for MATLAB has expired"
- PROBLEMS WITH YOUR ACCOUNT
- Problem: Cause:Action
Cannot Login
- Incorrect password: Do not use the numeric keys at the side of the keyboard. If you cannot remember your password, try resetting it on the ECF Student Services Website.
- Servers are unavailable: If many others are having the same login problem then a server may be down. Try another station to login to. If that doesn't work wait 5 minutes and try again. Inform relevant ECF staff of your problem if it persists.
- Account has been locked by ECF Staff: See the chair of your department; or if you are a first year student, go to the First Year Office. If you are unsure where to go, follow the instructions that you are given when you try to log into an ECF workstation.
- Account does not exist: Go to the ECF office, Engineering Annex, Room 212.
Unsolicited E-mail
- Advertising:Delete it and move on.
- Abusive Email:If it makes you feel uncomfortable then go to EA212.
Files are missing
- Accidentally deleted files: If the deleted files were on the UNIX systems look first in the daily backup area for your files. If they are not in the daily backup area go to EA212 and fill out the form for getting files from a backup tape. To recover files from ECFPC send email to trouble@ecf.utoronto.ca in order to make arrangements to have the files restored from tape backup.
- PRINTING PROBLEMS
- See ECF Printing for help with printing issues.
- USING A USB FLASH DRIVE
- Instructions for using USB flash drives on the LINUX workstations can be found here.
